Questions & Answers

Fletcher & Doyle currently delivers within the United Kingdom only. Orders from outside the UK cannot be processed at this time.

Orders are processed within 1-3 business days, Monday-Friday, excluding public holidays. Orders placed on weekends or public holidays are processed on the next business day.

Orders are processed within 1-3 business days. Delivery within the United Kingdom usually takes 8-12 business days after processing, for a total estimated delivery time of approximately 9-15 business days from the date of purchase.

Delivery is free on every UK order, with no minimum spend required.

Yes. Once your order has shipped, Fletcher & Doyle sends a shipping confirmation with a tracking link. Tracking updates may take a few business days to appear after the parcel leaves the warehouse.

If the carrier marks a package as delivered, delivery is considered complete. If you cannot locate it, contact us and the support team will help contact the carrier and investigate where possible.

Order cancellations may be requested within 30 minutes of purchase. After that window, the order may already be in processing and cancellation or address changes may no longer be possible.

Eligible items may be returned within 30 days of delivery, provided the return conditions are met and the return is approved in advance by customer service.

Items must be unused, unworn, undamaged, in original condition, and returned with original labels, tags, hygiene seals, and packaging intact. You may try items on for fit as you would in a physical store.

Returns are not accepted for personalized, custom-made, or made-to-order products; items damaged through improper use, handling, washing, or care; or items returned without prior approval from our customer service team.

Email support@fletcherdoyle.com with your order number, the item or items you wish to return, the reason for the return, your full name and shipping address, and clear photos if the item is damaged, defective, or incorrect.

You are responsible for return shipping costs, unless the item arrives damaged, defective, or incorrect, in which case we cover it. There is no restocking fee on approved returns.

Only send returns to the UK return address provided by customer service after your return request is approved. The return address may differ from Fletcher & Doyle's business address.

Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow 5-10 business days after approval for your bank or payment provider to finalize the refund.

Prices are displayed and charged in British Pounds (GBP), inclusive of VAT, unless checkout clearly shows otherwise.

The available payment methods are displayed at checkout and may vary by location, bank, device, and payment provider. Payments are processed through secure, encrypted payment providers.

No. Payment processing is handled by secure payment providers, and Fletcher & Doyle does not store complete credit card details on its own systems.

Check the garment measurements and fit notes on the product page before ordering. If you need help choosing a size, email us with the product name or link and any sizing question you have.

For order questions, include your order number and the email address used at checkout. If your item arrived damaged, defective, or incorrect, include clear photos so the support team can help faster.

Fletcher & Doyle is operated by ECOMAZO. Company details published list VAT number NL869548098B01 and Chamber of Commerce number 42065274. The business address is Salomonsonstraat 44, 7602DP Almelo, The Netherlands.