Shipping policy
Last updated: 20 July 2026
At Fletcher & Doyle, we aim to provide clear, transparent, and reliable delivery information. Below you will find our shipping areas, processing times, delivery estimates, and tracking details.
1. Delivery area
We currently deliver to the United Kingdom only. Orders from outside this region cannot be processed at this time.
2. Delivery address
Your order will be shipped to the delivery address provided during checkout. Please make sure that your address is complete and accurate. Incorrect or incomplete address details may cause delays, failed delivery, or returns.
3. Order processing time
Orders are processed within 1-3 business days, Monday-Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
4. Shipping time
After processing, your order is shipped from our logistics center. The average delivery time within the United Kingdom is 8-12 business days, Monday-Friday, excluding public holidays.
5. Shipping costs
Standard delivery is free on all orders shipped within the United Kingdom, with no minimum order value required.
Applicable UK taxes and duties, if any, are calculated and shown at checkout before you complete your purchase.
6. Secure payment
All payments are processed through secure, encrypted payment providers. Available payment methods are displayed at checkout and may vary depending on your location, bank, and the payment providers enabled for Fletcher & Doyle.
7. Shipment tracking
Once your order has shipped, you will receive a shipping confirmation with a tracking link. Tracking updates may take 3-8 business days to appear after the parcel has left the warehouse.
8. Failed delivery or incorrect address
If delivery is not possible because the address is incorrect or incomplete, the package may be returned or held by the carrier. We will assist you where possible, but additional shipping costs may apply for redelivery.
9. Delivery confirmation
When the carrier marks a package as delivered, delivery is considered complete. If you cannot locate a delivered package, contact us at support@fletcherdoyle.com so we can help investigate.